Privacy Policy
Last updated: August 2026
This Privacy Policy explains how Startuptify Technologies LLP (“ShopDhoom”, “we”, “us”, “our”) collects, uses, and shares information when you use shopdhoom.com and its related services (the “Platform”).
Startuptify Technologies LLP (LLPIN: AAT-2799, GSTIN: 27AEFFS3205J1Z1) is registered at Flat No. 2, Ground Floor, Wing A, Durga Residency A, Indralok Phase 3, Deepak Hospital Road, Bhayander (East), Thane, Maharashtra 401105, India.
1. Information we collect
- Account information: name, email address, and phone number when you sign up as a Buyer or Seller.
- Order and shipping information: delivery address, phone number, and order details, so we can fulfil and ship your order.
- Store and product information: for Sellers, the store details, product listings, images, and pricing you provide.
- Payment information: payments are processed by Razorpay, our payment gateway partner. We do not store your card, UPI, or bank account details on our servers.
- Communications: messages sent through our AI store-builder chat, and any messages you send us directly (e.g. by email or WhatsApp).
- Usage information: basic technical data such as pages visited and device/browser type, used to keep the Platform working correctly.
2. How we use your information
We use your information to:
- Create and manage your account and store
- Process and fulfil orders, including payment and shipping
- Send order confirmations, shipping updates, and related notifications (by email and, for Sellers, WhatsApp)
- Respond to support requests
- Improve and maintain the Platform’s security and reliability
3. Who we share information with
We share information only where necessary to operate the Platform:
- Sellers, with a Buyer’s order and shipping details, so they can fulfil the order
- Razorpay, to process payments
- Shiprocket, our shipping partner, to arrange courier pickup and delivery
- Resend, to send transactional order emails
- Meta / WhatsApp Business API, to send Sellers order notifications
- Google Firebase / Google Cloud, which host our authentication, database, and infrastructure
We do not sell your personal information to third parties.
4. Cookies and local storage
The Platform uses browser local storage to keep your shopping cart and preferences between visits, and standard authentication cookies/tokens to keep you signed in. These are essential to how the Platform functions.
5. Data security
We take reasonable technical and organisational measures to protect your information, including relying on Google Firebase’s security infrastructure and Razorpay’s PCI-compliant payment processing. No online service can guarantee absolute security, but we work to keep your data safe.
6. Your choices
You can update your account details at any time from your account settings. To request access to, correction of, or deletion of your personal information, contact us at hello@shopdhoom.com.
7. Children’s privacy
The Platform is not directed at children under 18, and we do not knowingly collect personal information from children.
8. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page.
9. Contact us
Questions about this Privacy Policy? Reach us at hello@shopdhoom.com or see our Contact Us page.