Refunds

Table of Contents

Refund Policy

Note: This Refund Policy is effective as of August 4, 2025. Shop Dhoom by Startuptify Technologies LLP reserves the right to modify this policy at any time. Please review this policy periodically for updates.

1. Overview

  1. At Shop Dhoom, we strive to ensure your satisfaction with our products and services.
  2. This refund policy outlines the conditions under which Startuptify Technologies LLP will issue refunds for purchases made through our website.

2. Eligibility for Refunds

2.1 Products

  1. For physical products:

    • Refund requests must be made within 30 days of the delivery date
    • Products must be returned in their original packaging and in unused condition
    • Shipping costs for returns are the responsibility of the customer unless the return is due to our error

  2. For digital products:

    • Due to the nature of digital products, all sales are final unless the product is defective or not as described
    • Refund requests for digital products must be made within 7 days of purchase

2.2 Services

  1. For services:
    • Refund requests must be made within 14 days of the service purchase
    • If the service has already been partially or fully delivered, refunds may be prorated based on the amount of service already provided

3. How to Request a Refund

  1. To request a refund, please contact our customer service team through one of the following methods:

  2. Please include the following information in your refund request:

    • Order number
    • Date of purchase
    • Reason for the refund request

4. Processing Time

  1. Timeframe:
    • We aim to process all refund requests within 5-7 business days
    • Once approved, refunds will be issued to the original payment method used for the purchase
    • Depending on your payment provider, it may take an additional 2-10 business days for the refund to appear in your account

5. Exceptions

  1. We reserve the right to deny refund requests that do not comply with the conditions outlined in this policy.
  2. Special promotional items or items marked as “final sale” may not be eligible for refunds.

Disclaimer: The above content is created at STARTUPTIFY TECHNOLOGIES LLP’s sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.